1. Incorrect Transfers: If a client makes an incorrect transfer while funding their trading account, any refund will be processed through payment options in the MonsTrade Personal Area. Applicable fees/charges are displayed in the Personal Area and on the company's official website, and may be updated periodically by MonsTrade.

2. Refund Requests: Refund requests must be submitted via a dedicated form in the Personal Area. A request is considered received and accepted once it appears in the Client's Transaction History within the Personal Area and is registered in MonsTrade's internal request management system.

3. Refund Execution: Refunds are executed exclusively to the same account details and via the same payment method originally used to fund the trading account.

4. Bank Card Deposits/Withdrawals: The client acknowledges that if a deposit is made by bank card, any subsequent withdrawal exceeding the deposited amount can only be initiated after a minimum of 10 calendar days from the date the account was credited.

5. Fund Return Processing Time: Instructions for returning client funds are processed within timeframes defined by the respective payment provider. In some cases, the transfer may take up to five (5) business days to complete.

6. Refund Amount Limit: Refunds are issued only up to the amount of the original deposit, excluding any bank fees or charges borne by MonsTrade during the transfer.

7. Fund Transfer Issues: If funds fail to reach or leave the client's trading account(s), the client should contact MonsTrade via the feedback form on the company's website for clarification. MonsTrade is obligated to respond within one business day from the date the inquiry is received.

Call Us: +44 731 200 0198
International: +44 20 3807 5102
Email: [email protected]
Postal: Monstrade Dooel Skopje, Attention: Privacy Issues
Address: Str.Kozara No:68-2/6 1000, Skopje /North Macedonia